Returns & Refund Policy

Effective Date: May 2026 | Bolton Orlando Inc., Tampa, Florida

At Angel Lane Manor, we sell genuine antiques — objects with age, character, and history. Because each piece is unique and one of a kind, we handle returns on a case-by-case basis rather than applying a blanket policy. We believe this is the fairest approach for both buyer and seller.

Our Approach to Returns

If you receive an item and are not satisfied — whether due to a concern about condition, an error in our description, or damage in transit — please contact us within 7 days of delivery. We will work with you promptly and fairly to find a resolution.

To initiate a return enquiry, please email us at hello@angellanemanor.com with:

• Your order number
• A description of the concern
• Photographs of the item and, where relevant, the packaging

We will respond within 2 business days.

Conditions We Consider

• Item materially different from the listing description
• Significant undisclosed damage not visible in listing photographs
• Item damaged in transit (please retain all original packaging)
• Item not received

Conditions We Cannot Accept

• Change of mind after purchase
• Minor variations in color due to photographic lighting
• Condition consistent with age and patina, as described in the listing
• Items returned without prior authorization from us
• Items described or attributed in good faith based on our inspection and experience, where a later attribution (of age, origin, maker, period, or value) differs from ours — see our Legal Notice and Terms of Service regarding the “as is” basis of all sales

Refunds

Where a return is agreed, we will issue a prepaid return shipping label within 2 business days of authorizing the return. Refunds are issued to the original payment method within 5 business days of our receiving and inspecting the returned item. We are unable to process any refund — whether for damage, mis-description, or any other reason — until the item has been physically returned to us and inspected.

Damaged in Transit

If your item arrives damaged, please photograph the outer packaging before opening it, then photograph the item itself. Contact us within 48 hours of delivery with these photographs and we will open a claim with the carrier on your behalf.

All damage claims — whether arising from transit, condition concerns, or any other cause — require the item to be physically returned to us before a refund or replacement is issued. We will provide a prepaid return shipping label promptly upon receiving your claim. The item must be returned in the condition in which it was received, with all original packaging materials retained.

Refunds or replacements will be processed within 5 business days of our receiving and inspecting the returned item. We are unable to issue refunds or replacements prior to receipt and inspection of the returned goods, without exception.

To start a return, you can contact us at hello@angellanemanor.com. 

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.